The Operation Supervisor is responsible for overseeing the day-to-day operations of the HVAC and Solar Systems department, ensuring efficient and effective service delivery. This role involves managing a team of technicians, coordinating project schedules, maintaining equipment, and ensuring customer satisfaction.
Responsibilities:
* Team Management:
* Recruit, hire, train, and develop HVAC and Solar technicians.
* Assign tasks and responsibilities to the team based on their skills and workload.
* Conduct performance r
eviews and provide feedback to team members.
* Address employee concerns and resolve conflicts promptly.
* Operations Management:
* Develop and implement efficient operational procedures and workflows.
* Oversee the scheduling and dispatch of technicians for service calls, installations, and maintenance.
* Monitor project timelines and ensure adherence to deadlines.
* Coordinate with customers to schedule appointments and provide updates on project progress.
* Manage inventory of HVAC and Solar equipment, parts, and supplies.
* Ensure compliance with all safety regulations and company policies.
* Quality Control:
* Conduct regular quality checks on completed work to ensure customer satisfaction.
* Identify and address any quality issues promptly.
* Implement quality improvement initiatives.
* Financial Management:
* Prepare and manage departmental budgets.
* Monitor labor costs and expenses.
* Generate reports on project profitability and operational performance.
* Customer Satisfaction:
* Build and maintain strong relationships with customers.
* Resolve customer complaints and issues in a timely and professional manner.
* Implement customer satisfaction surveys and analyze results.
Qualifications:
* Proven experience in HVAC and Solar systems operations management.
* Strong leadership and team management skills.
* Excellent organizational and time management abilities.
* Strong problem-solving and decision-making skills.
* Proficiency in HVAC and Solar systems technology and equipment.
* Knowledge of industry regulations and safety standards.
* Strong communication and interpersonal skills.
* Proficiency in relevant software applications (e.g., scheduling, inventory management).
Additional Requirements:
* Valid driver's license.
* Willingness to work flexible hours, including weekends and evenings as needed.